Services & Simple Neighborhood Rates
Patient, plain-English technology support for seniors, homes, families, home offices, and local small businesses in Galt, Sacramento, and nearby communities.
What Kind of Help Do You Need?
You do not need to know the right technical terms. Just tell us what is not working, and we will help you choose the simplest next step.
Quick problems by phone or remote session
Good for email issues, password help, software questions, basic troubleshooting, Microsoft 365 questions, and simple “can you look at this?” problems.
In-person support at your home or office
Best for Wi‑Fi, printers, new devices, home office setup, internet issues, smart TV/streaming setup, and problems that are easier to fix in person.
Clear pricing for common jobs
Some projects have a simple fixed price, such as new computer setup, malware cleanup, data transfer, Wi‑Fi checks, and streaming device setup.
Remote Support
Remote support is best for smaller issues that can usually be handled over the phone or through a secure remote session.
| Service | Best For | Rate |
|---|---|---|
| Quick Fix | Simple questions or quick troubleshooting, up to 15 minutes. | $20 |
| Standard Session | Email, password, software, or basic device help, up to 30 minutes. | $35 |
| Extended Session | More involved troubleshooting or setup help, up to 1 hour. | $60 |
| Additional Time | If more time is needed after the original session. | $20 per 30 min |
Remote support works best when the device can connect to the internet and the issue does not require physical setup or wiring.
On-Site Support
On-site support is best when you need help in person, especially with Wi‑Fi, printers, devices, setup, or home office technology.
| Service | Best For | Rate |
|---|---|---|
| First Hour | In-home or on-site troubleshooting, setup, or support. | $80 |
| Additional Time | If the visit takes longer than the first hour. | $40 per 30 min |
| Emergency / After-Hours Visit | Urgent help outside normal scheduling. | +$25 surcharge |
Flat-Rate Services
These common services have simple pricing so you know what to expect before scheduling.
| Service | What It Includes | Rate |
|---|---|---|
| New PC or Mac Setup | Basic new computer setup, updates, user setup, and getting the device ready to use. | $100 |
| Virus & Malware Removal | On-site cleanup for suspicious popups, malware concerns, or infected computers. | $120 |
| Data Transfer | Moving files from an old device to a new device. | $80 |
| Wi‑Fi Optimization & Coverage Check | Reviewing Wi‑Fi coverage, router placement, and connection issues. | $75 |
| Smart TV or Streaming Setup | Help setting up a smart TV, streaming device, or common streaming apps. | $50 |
Small Business & Ongoing Support
For local businesses, pricing depends on your users, devices, email, security needs, backups, network, and how much ongoing support you need.
Help when issues come up
- Computer and user troubleshooting
- Email and Microsoft 365 support
- Printer, Wi‑Fi, and network help
- Security and backup guidance
Ongoing proactive help
- Regular support and maintenance
- Patch and update guidance
- User onboarding and offboarding help
- Vendor coordination and documentation
Stronger protection and planning
- Cybersecurity recommendations
- Backup and recovery planning
- Safer account access guidance
- Risk reduction planning
Service Area & Notes
Local service area
Free travel in Galt, CA. Surrounding cities may include a travel fee starting at $20 depending on distance. For more local details, visit the Galt IT Support page.
Senior discount
Senior clients receive 10% off neighborhood support services.
Payment options
Cash, check, Venmo, and PayPal are accepted.
How Support Works
Tell us what is going on
Call, email, or request help online. You can describe the problem in normal everyday language.
Choose remote or on-site help
If it can be handled remotely, we will keep it simple. If it needs hands-on help, we can schedule an on-site visit.
Get clear next steps
We explain what was fixed, what to watch for, and what you can do next without confusing tech talk.
Need Friendly Tech Help?
Contact Josh at Simplified IT Solutions for patient local support.
- Phone: 209-353-4661
- Email: josh@simplifieditpros.com